Customer Service Recommended Video

Sometimes, delivering best in class customer service means self-improvement and analyzing the art of motivation. Tony Robbins does just that in his video “Why We Do What We Do,” on TED. Tony’s casual yet direct style allows the viewer to better understand his concepts in a very simple way. If you’re looking to take your game to another level, take a few minutes and watch his presentation.

Customer Service Success Story – The Great Ernie Banks

As many of you know, delivering and receiving best in class customer service is very important to me. No one better exemplifies this belief than Chicago Cubs Hall of Famer, Ernie Banks. Ernie passed away yesterday at the age of 83. He played for the Cubs in the 1950’s, 1960’s and early part of the 1970’s. For the first part of his career, Ernie was considered to be one of the best shortstops in baseball, having won back to back most valuable player awards, while playing on losing teams. Then he moved over to first base after 8 seasons, forming one of the best infields in the National League that included Hall of Famer Ron Santo at third base, Don Kessinger at shortstop and Glenn Beckert at second base. Near the end of his playing days, the Cubs had winning records and nearly made the playoffs, falling short each year, including 1969. However, his genuine enthusiasm for the game and optimism for life endeared him to millions of baseball fans. I had the opportunity to meet Ernie years ago and he greeted me as we had known each other for years. His positive attitude, friendly personality and boundless energy were some of his qualities that I’ll always remember. His quote of “let’s play two” or “Wrigley Field, Home of the Friendly Confines” will always be etched in the minds of Cub faithful. Ernie was great ballplayer and an even better person. He will be missed.

Recommended Book

Just finished reading “The Third Coast, When Chicago Built The American Dream.” Written by Thomas Dyja, it goes into great detail on how Chicago shaped many aspects of America during the 1930’s through the 1960’s. From architecture to fast food, music, entertainment and more, the book explains Chicago’s influence on the way we live, work and play in America today. For anyone that was born and raised or recently moved to the city and enjoys learning more about recent history, I recommend you take a closer look at this book.