As most of you have heard by now, the Veterans Affairs Administration has a new leader, Robert A. McDonald, as nominated by President Obama. Mr. McDonald is a West Point graduate, served in the Army as Captain and most recently was Chief Executive of Proctor and Gamble. Mr. McDonald was confirmed 97 to 0 by the United States Senate. Over the years, he has made political contributions to both Democrats and Republicans. A scandal this past spring over patient wait-time data manipulation led to the resignation of Eric Shinseki. The reality is the spotlight should be on the horrible customer service many of our returning soliders have had to endure after returning home from active duty. The stories of poor care, shortage of doctors and nurses, slow claims processing and wrongful denial of benefits are just a few examples of the poor service provided to our servicemen and women. The best way to make improvements is starting at the entry level, with adequate funding so that each hospital has the necessary resources to provide the quality care to those who honor our country with the highest form of public service.
Mr. McDonald led Proctor and Gamble, a company known for delivering value to its shareholders and best in class products and services for their customers. I hope Mr. McDonald will do the same for our veterans.
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